Job Description: Tele caller job in Faridabad

Job Description: Tele caller job in Faridabad
Location: Sector 28, Faridabad, Haryana
Experience Required: 2–3 years
Salary Range: ₹15,000–₹18,000 per month

About the Company: Tele caller job in Faridabad
Tele caller job in Faridabad, The hiring organization is a well-established and customer-centric firm based in Faridabad, Haryana. With a strong reputation for delivering exceptional products and services, the company focuses on innovation, quality, and customer satisfaction. To support its expanding operations, the company seeks a skilled and experienced Senior Tele caller to strengthen its team and drive success in client engagement and lead generation.

Job Overview: Tele caller job in Faridabad
Tele caller job in Faridabad, The Senior Tele caller role is a pivotal position, requiring candidates with exceptional communication skills, a strong ability to build and maintain client relationships, and expertise in handling diverse telecommunication tasks. The ideal candidate will have prior experience in tele calling, customer service, or sales roles, demonstrating excellent persuasive abilities and the capability to guide a team of junior tele callers.

This role not only involves outbound and inbound calls but also includes responsibilities such as reporting, team coordination, and ensuring smooth communication channels within the organization. The position is designed for candidates who are highly motivated, results-driven, and possess a customer-first mindset.

Key Responsibilities: Tele caller job in Faridabad

1. Handling Outbound and Inbound Calls

• Make outbound calls to prospective and existing clients to promote the company’s products and services.
• Address incoming customer inquiries promptly and provide detailed information about products or services.
• Follow up with potential clients to nurture leads and close sales.

2. Customer Relationship Management

• Build and maintain long-term relationships with clients by offering personalized service and addressing their specific needs.
• Resolve customer complaints effectively, ensuring a positive client experience and satisfaction.
• Collect feedback from customers and communicate it to the management team for product or service improvement.

3. Team Leadership and Coordination

• Act as a mentor to junior tele callers, providing guidance and support to enhance their performance.
• Assign tasks and manage schedules for junior tele callers to optimize team productivity.
• Conduct training sessions for new team members on communication techniques, product knowledge, and tele calling strategies.

4. Lead Generation and Conversion

• Identify, qualify, and convert potential leads into customers through structured and strategic tele calling efforts.
• Use data-driven insights to prioritize high-potential leads and focus efforts on conversions.
• Maintain a robust pipeline of leads and ensure consistent follow-up until closure.

5. Documentation and Reporting

• Keep accurate records of all calls, inquiries, leads, and sales in the CRM system.
• Prepare detailed daily and weekly reports on team performance, call outcomes, and sales metrics.
• Ensure compliance with data protection and confidentiality protocols during record-keeping.

6. Process Optimization

• Analyze call and sales data to identify trends, gaps, or areas for improvement.
• Propose and implement strategies to optimize the tele calling process, ensuring better results.
• Stay updated with market trends and customer preferences to improve pitch effectiveness.

7. Meeting Targets and KPIs

• Consistently meet or exceed individual and team targets related to call volumes, lead conversions, and customer satisfaction.
• Work closely with the sales team to ensure alignment of tele calling efforts with overall sales goals.
• Participate in regular performance reviews to identify strengths and areas of improvement.

8. Maintaining Professional Standards

• Adhere to the company’s policies, procedures, and code of conduct during all interactions.
• Represent the company with professionalism and integrity, ensuring a positive brand image.
• Maintain a polite, approachable, and customer-focused demeanor at all times.

Required Skills and Qualifications

Education

• A high school diploma or equivalent is mandatory.
• A bachelor’s degree in any field is preferred but not essential.

Experience

• 2–3 years of experience in tele calling, customer service, or sales roles.
• Prior experience in a senior or supervisory tele calling position is an advantage.

Skills

• Outstanding verbal communication skills in Hindi and English.
• Strong interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent listening skills to understand customer needs and provide appropriate solutions.
• Proficiency in using CRM software and tele calling tools.
• Basic computer skills, including knowledge of MS Office (Word, Excel, and Outlook).
• Leadership and mentoring skills to guide and support a team of junior tele callers.

Application Process

How to Apply
Interested candidates are encouraged to apply by sending their updated resume and a cover letter to info@makhijaplacement.com. Alternatively, applications can be submitted directly at the company’s office located in Sector 28, Faridabad.

Contact Information

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:-info@makhijaplacement.com
🌐:-www.Makhijaplacement.com

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