Job Description: Telecaller job for Digital Marketing

www.makhijaplacement.com

Company Overview-Telecaller job for Digital Marketing

Telecaller job for Digital Marketing | The Company is a leading digital marketing agency based in Sector 31, Faridabad, Haryana, known for providing innovative digital solutions to a diverse clientele. Our services include SEO, social media marketing, content creation, and web development. We are committed to driving measurable results and helping our clients succeed in the digital space.

As part of our growth strategy, we are looking to expand our customer service and sales team by hiring an enthusiastic and motivated Telecaller. This role is crucial in helping us connect with potential clients, understand their needs, and offer our tailored digital solutions.

Job Summary-Telecaller job for Digital Marketing

The Telecaller at the Company will be responsible for making outbound calls to potential customers, providing them with information about our digital marketing services, and generating leads. The ideal candidate will have 1-2 years of experience in telecalling or customer service, with excellent communication skills, a persuasive demeanor, and the ability to handle customer inquiries effectively.

As a Telecaller, you will play a key role in the initial stages of our sales process, building rapport with potential clients, and setting the stage for successful sales conversions. This position requires a customer-focused mindset, strong organizational skills, and the ability to work in a fast-paced environment.

Key Responsibilities-Telecaller job for Digital Marketing

1. Outbound Calling and Lead Generation:

– Making Outbound Calls: The Telecaller will be responsible for making a high volume of outbound calls to potential customers, introducing them to our digital marketing services, and identifying their needs. This includes cold calling, following up on leads, and reaching out to past clients.

– Pitching Digital Services: You will effectively pitch our digital marketing services, including SEO, social media marketing, content creation, and web development, to potential clients. This includes clearly explaining the benefits and features of our services.

– Generating Leads: The Telecaller will be tasked with generating leads by identifying and qualifying potential customers who may be interested in our services. This includes understanding the customer’s business needs and determining how our solutions can address those needs.

– Following Up on Leads: You will follow up on leads generated through marketing campaigns, referrals, and other sources, ensuring that potential clients are nurtured and moved through the sales funnel.

– Scheduling Appointments: The Telecaller will schedule appointments for the sales team to meet with potential clients, ensuring that all necessary information is gathered and communicated to the sales representatives.

– Maintaining a Call Log: You will maintain an accurate and up-to-date call log, recording details of all interactions with potential clients, including contact information, discussion points, and follow-up actions.

– Meeting Call Targets: The Telecaller will be expected to meet daily, weekly, and monthly call targets, ensuring that the required number of calls is made and leads are generated as per the company’s expectations.

2. Customer Interaction and Relationship Building:

– Building Rapport with Customers: The Telecaller will build rapport with potential clients during calls, establishing a positive and professional relationship that encourages further engagement.

– Handling Customer Inquiries: You will handle customer inquiries and provide accurate information about our services, pricing, and company policies. This includes addressing any concerns or objections the customer may have.

– Providing Excellent Customer Service: The Telecaller will ensure that all interactions with potential clients are conducted in a professional and courteous manner, reflecting the company’s commitment to excellent customer service.

– Understanding Customer Needs: You will listen carefully to potential clients to understand their business needs, goals, and challenges, and tailor your pitch accordingly to demonstrate how our services can meet their requirements.

– Upselling and Cross-Selling: The Telecaller will identify opportunities to upsell or cross-sell additional services that may benefit the customer, maximizing the value of each lead.

– Building Long-Term Relationships: You will focus on building long-term relationships with potential clients, ensuring that they view [Company Name] as a trusted partner for their digital marketing needs.

3. Data Management and Reporting:

– Managing Customer Database: The Telecaller will manage and update the customer database, ensuring that all contact information, interaction history, and notes are accurately recorded and kept up to date.

– Reporting Call Activity: You will regularly report your call activity to your supervisor, including the number of calls made, leads generated, appointments scheduled, and any challenges encountered.

– Analyzing Call Data: The Telecaller will analyze call data to identify trends, areas for improvement, and opportunities to enhance the effectiveness of the telecalling process.

– Updating CRM System: You will update the CRM system with new leads, contact details, and relevant notes from each interaction, ensuring that the sales team has access to accurate and comprehensive information.

– Providing Feedback: The Telecaller will provide feedback to the marketing and sales teams regarding customer responses, objections, and common inquiries, helping to refine messaging and improve the overall sales strategy.

4. Collaboration and Teamwork:

– Working with the Sales Team: The Telecaller will collaborate closely with the sales team to ensure a smooth handover of leads, providing all necessary information to support successful sales conversions.

– Coordinating with the Marketing Team: You will coordinate with the marketing team to ensure that all outbound calls are aligned with ongoing marketing campaigns and that messaging is consistent across all channels.

– Participating in Team Meetings: The Telecaller will participate in regular team meetings to discuss progress, share insights, and contribute to the development of strategies to improve lead generation and customer engagement.

– Supporting Other Departments: You may occasionally be required to support other departments with customer inquiries or administrative tasks, as needed.

– Contributing to Team Goals: The Telecaller will contribute to team goals by meeting or exceeding individual targets and helping to achieve overall company objectives.

5. Continuous Learning and Development:

– Improving Communication Skills: The Telecaller will continuously work on improving communication and persuasion skills through training, workshops, and self-study.

– Learning About Digital Marketing: You will stay informed about the latest trends and developments in digital marketing, ensuring that you can speak knowledgeably about our services and how they can benefit potential clients.

– Adapting to Feedback: The Telecaller will be open to feedback from supervisors and colleagues, using it to improve call techniques, customer interactions, and overall performance.

– Participating in Training Sessions: You will participate in regular training sessions to enhance your knowledge of our services, sales techniques, and customer service best practices.

– Keeping Up with Industry Changes: The Telecaller will stay up to date with changes in the digital marketing industry, including new technologies, tools, and strategies that may impact the services we offer.

6. Compliance and Best Practices:

– Following Company Policies: The Telecaller will adhere to all company policies, including those related to customer data protection, confidentiality, and ethical conduct.

– Ensuring Compliance with Legal Requirements: You will ensure that all telecalling activities comply with relevant legal and regulatory requirements, including Do Not Call (DNC) lists and telemarketing rules.

– Maintaining Professionalism: The Telecaller will maintain a high level of professionalism in all interactions, ensuring that the company’s reputation is upheld at all times.

– Implementing Best Practices: You will implement best practices in telecalling, including following scripts, managing call flow, and handling objections effectively.

– Respecting Customer Privacy: The Telecaller will respect customer privacy and ensure that all interactions are conducted with the utmost discretion and confidentiality.

How to Apply-Telecaller job for Digital Marketing

If you are an enthusiastic and persuasive Telecaller with a passion for digital marketing and customer service, we invite you to apply for this exciting opportunity at the Company To apply, please submit your resume, a cover letter detailing your experience, and any relevant references.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com

Get New Job Notification – Join WhatsApp Channel

• Latest Jobs:-
  

• Office Coordinator job for Fresher Female

• Telecaller job for Fresher Female

• Quality Engineer job For Fresher 

• B.tech and Diploma in Mechanical job for Fresher 

• Team Leader job for Female 

• Account Executive job For Female