Job Description: Telecaller and Computer work job

www.makhijaplacement.com

Company Overview-Telecaller and Computer work job 

Telecaller and Computer work job  | We are a prominent furniture manufacturing company located in Ballabgarh, Faridabad, Haryana. Our company has built a reputation for crafting high-quality, innovative furniture solutions for both residential and commercial spaces. With a commitment to excellence, customer satisfaction, and cutting-edge design, we continue to expand our market presence. We are currently seeking a dedicated and skilled Telecaller and Computer Work professional to join our team and contribute to our ongoing success.

Position Overview-Telecaller and Computer work job 

The Telecaller and Computer Work position is a dual-role that involves handling telecalling responsibilities as well as performing various computer-based tasks. The ideal candidate will have excellent communication skills, both verbal and written, and will be proficient in computer operations. This role is essential for maintaining smooth customer interactions, data management, and overall office operations.

Key Responsibilities-Telecaller and Computer work job 

Telecalling Duties

– Customer Interaction: Make outbound calls to potential and existing customers to inform them about our furniture products, services, and promotions.
– Lead Generation: Identify and qualify potential leads through telephonic interactions. Gather customer information and preferences to tailor sales pitches effectively.
– Customer Follow-Up: Conduct follow-up calls to nurture leads, provide additional information, and convert prospects into customers.
– Feedback Collection: Collect and document customer feedback regarding our products and services. Relay valuable insights to the sales and marketing teams.
– Appointment Scheduling: Schedule appointments for the sales team with interested clients. Coordinate meeting times and ensure timely follow-ups.

Computer Work Duties

– Data Entry: Accurately enter and update customer information, sales data, and other relevant details into the company’s database or CRM system.
– Documentation: Prepare and maintain various documents, reports, and records related to sales, customer interactions, and office operations.
– Email Management: Handle incoming and outgoing emails, respond to customer inquiries, and forward relevant information to the appropriate departments.
– Inventory Management: Assist in monitoring inventory levels and updating inventory records as needed. Coordinate with the warehouse team for stock replenishment.
– Report Generation: Generate regular reports on sales performance, customer feedback, and other key metrics. Present findings to the management team.

Customer Relationship Management

– Customer Support: Provide excellent customer support by addressing inquiries, resolving issues, and offering product information via phone and email.
– Relationship Building: Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.
– Service Coordination: Coordinate with the service department to schedule maintenance or repair services for customers as required.

Sales Support

– Sales Assistance: Assist the sales team with administrative tasks, such as preparing quotations, sales orders, and invoices.
– Marketing Support: Support marketing initiatives by providing data for campaigns, assisting with digital marketing efforts, and participating in promotional activities.
– Product Knowledge: Stay updated with the latest product offerings, features, and benefits to effectively communicate with customers.

Administrative Duties

– Office Coordination: Ensure smooth day-to-day office operations by managing office supplies, coordinating with vendors, and handling other administrative tasks.
– Filing and Organization: Maintain organized filing systems for documents, records, and correspondence. Ensure easy retrieval of information when needed.
– Meeting Coordination: Schedule and organize meetings, prepare meeting agendas, and take minutes during meetings.

Professional Development

– Training: Participate in training programs to enhance telecalling skills, product knowledge, and computer proficiency.
– Skill Improvement: Continuously work on improving communication skills, sales techniques, and administrative abilities. Seek feedback from peers and supervisors to identify areas for improvement.

Qualifications and Skills-Telecaller and Computer work job 

Educational Background

– Minimum Education: High school diploma or equivalent. A bachelor’s degree in business, marketing, or a related field is preferred but not mandatory.

Professional Experience

– Experience: 1-3 years of experience in telecalling, customer service, or a similar role. Experience in the furniture industry is a plus.
– Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM software.

Communication Skills

– Verbal Skills: Excellent verbal communication skills with a clear and pleasant speaking voice. Ability to convey information effectively and persuasively.
– Written Skills: Strong written communication skills for drafting emails, reports, and other documents.

Customer Service Skills

– Customer-Oriented: A strong focus on providing exceptional customer service and meeting client needs. Ability to handle customer inquiries and complaints professionally.
– Relationship Building: Ability to build rapport with customers and maintain positive relationships.

How To Apply-Telecaller and Computer work job

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Please send your application to Info@makhijaplacement.com with the subject line “Telecaller and Computer Work Application”

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:-info@makhijaplacement.com
🌐:-www.Makhijaplacement.com

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