Job Description: Telecaller for Digital Marketing job

www.makhijaplacement.com

Company Overview-Telecaller for Digital Marketing job

Telecaller for Digital Marketing job | The company is a leading digital marketing company based in Sector 31, Faridabad, Haryana. We specialize in delivering cutting-edge digital marketing solutions that drive growth and success for our diverse client base. Our services range from SEO and SEM to social media management, content marketing, and beyond. Our team is composed of passionate and skilled professionals dedicated to excellence and innovation in the digital marketing sphere. As we continue to expand our operations, we are looking for a dedicated Telecaller to join our team and play a crucial role in our growth and client engagement efforts.

Position Overview-Telecaller for Digital Marketing job

The Telecaller for Digital Marketing job will be responsible for managing incoming and outgoing calls, providing information about our services, resolving customer queries, and generating leads. The ideal candidate will have 1-3 years of experience in a telecalling role, preferably in a digital marketing or related industry. This position requires excellent communication skills, a customer-oriented approach, and the ability to handle high call volumes efficiently. The Telecaller will work closely with the sales and marketing teams to support business development efforts and ensure customer satisfaction.

Key Responsibilities-Telecaller for Digital Marketing job

1. Inbound and Outbound Calls:
– Handle inbound calls from potential and existing clients, providing them with information about our services and answering their queries.
– Make outbound calls to prospective clients to introduce our company, explain our services, and generate interest.
– Follow up on leads generated from various marketing campaigns and events.
– Maintain a high level of professionalism and courtesy in all interactions.

2. Lead Generation and Conversion:
– Identify and qualify potential leads through effective questioning and understanding of their needs.
– Schedule appointments for the sales team with qualified leads.
– Track and manage leads through the CRM system, ensuring timely follow-ups and updates.
– Achieve and exceed monthly targets for lead generation and conversions.

3. Customer Relationship Management:
– Build and maintain strong relationships with clients through regular communication and follow-ups.
– Address client concerns and resolve issues promptly, escalating to the appropriate department when necessary.
– Provide clients with updates on their campaigns and services, ensuring they are satisfied with the progress.
– Gather feedback from clients to help improve our services and customer experience.

4. Sales Support:
– Assist the sales team by providing them with relevant client information and insights.
– Coordinate with the sales team to ensure smooth handover of qualified leads.
– Prepare and send out proposals, quotations, and other sales-related documents to clients.
– Support the sales team in achieving their targets and goals.

5. Marketing Support:
– Collaborate with the marketing team to execute telecalling campaigns and initiatives.
– Provide feedback to the marketing team on the effectiveness of campaigns and suggest improvements.
– Participate in marketing events, webinars, and other promotional activities as needed.
– Help create scripts and templates for telecalling activities.

6. Data Management and Reporting:
– Maintain accurate and up-to-date records of all interactions with clients and prospects in the CRM system.
– Generate and analyze reports on telecalling activities, lead generation, and conversion rates.
– Provide regular updates to management on the progress and outcomes of telecalling efforts.
– Identify trends and insights from call data to improve telecalling strategies.

7. Continuous Improvement:
– Stay updated on industry trends, market conditions, and competitor activities.
– Continuously improve knowledge of our services, features, and benefits.
– Attend training sessions and workshops to enhance telecalling skills and techniques.
– Provide suggestions for process improvements to enhance efficiency and effectiveness.

Qualifications and Skills-Telecaller for Digital Marketing job

– Education: A bachelor’s degree in any field. A degree in marketing, business, or a related field is preferred.
– Experience: 1-3 years of experience in a telecalling role, preferably within the digital marketing or related industry.
– Communication Skills: Excellent verbal and written communication skills in both English and Hindi. Ability to convey information clearly and effectively.
– Customer Service Skills: Strong customer orientation with the ability to handle customer queries and issues professionally.
– Sales Skills: Basic understanding of sales principles and techniques. Ability to persuade and influence clients.
– Technical Skills: Proficiency in using CRM software and MS Office applications (Word, Excel, PowerPoint).
– Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain relationships with clients and team members.
– Organizational Skills: Excellent organizational and time management skills. Ability to prioritize tasks and manage multiple responsibilities.
– Problem-Solving Skills: Proactive problem-solving skills with the ability to think on your feet and handle challenging situations.
– Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.
– Team Player: Collaborative attitude and willingness to work as part of a team.

Application ProcessTelecaller for Digital Marketing job

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to Info@makhijaplacement.com Please include the subject line “Telecaller Application” We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:-info@makhijaplacement.com
🌐:-www.Makhijaplacement.com

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