Job Description: Telecaller job female

www.makhijaplacement.com

Company Overview:
Telecaller job female | Company is a reputable manufacturing company located in Sector 28, Haryana. We specialize in producing high-quality products that meet the diverse needs of our customers. Our commitment to innovation, excellence, and customer satisfaction has established us as a leader in the industry. We are currently seeking a dedicated and experienced Female Telecaller to join our team and contribute to our continued success.

Role Overview-Telecaller job female

The Telecaller job female will be responsible for handling both inbound and outbound calls, generating leads, achieving sales targets, and providing exceptional customer service. The ideal candidate should possess excellent communication skills in Hindi or English, have the ability to understand and explain company products, and exhibit strong problem-solving skills. This role requires a professional who can work from the office and is ready to join immediately.

Key Responsibilities-Telecaller job female

1. Handling Inbound and Outbound Calls:
– Manage a high volume of inbound and outbound calls in a timely manner.
– Respond to customer inquiries, provide information about products and services, and address any issues or concerns.
– Make outbound calls to potential and existing customers to promote company products and services.
– Ensure all calls are handled professionally and in accordance with company standards.

2. Lead Generation and Target Achievement:
– Identify and generate new leads through outbound calling, networking, and other lead-generation strategies.
– Maintain an updated database of potential leads and follow up on leads to convert them into sales.
– Meet or exceed sales targets and quotas set by the company.
– Provide regular updates and reports on lead generation and sales performance.

3. Product Knowledge and Communication:
– Develop a thorough understanding of the company’s products and services.
– Clearly and effectively communicate product features, benefits, and pricing to customers.
– Answer customer questions and provide accurate information about the company’s offerings.
– Keep up-to-date with product changes, industry trends, and competitor activities.

4. Customer Relationship Management:
– Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.
– Handle customer complaints and resolve issues in a timely and efficient manner.
– Follow up with customers after sales to ensure satisfaction and address any additional needs.
– Maintain detailed records of customer interactions, transactions, and feedback.

5. Problem Solving and Issue Resolution:
– Identify and address customer problems and concerns proactively.
– Provide solutions to customer issues, ensuring a positive experience with the company.
– Escalate complex issues to the appropriate department or manager when necessary.
– Continuously improve problem-solving skills to enhance customer satisfaction.

6. Administrative and Reporting Tasks:
– Maintain accurate and up-to-date records of all calls, leads, sales, and customer interactions.
– Prepare and submit regular reports on call activities, lead generation, and sales performance.
– Manage and update the customer database with accurate information.
– Assist with other administrative tasks as required by the company.

7. Work from Office:
– Be available to work from the office during standard working hours.
– Adhere to the company’s policies and procedures regarding office attendance and punctuality.
– Collaborate with team members and participate in team meetings and training sessions.
– Maintain a professional and positive attitude in the workplace.

8. Immediate Joining:
– Be prepared to join the company immediately upon selection.
– Complete all necessary onboarding and training requirements promptly.
– Adapt quickly to the company’s work environment and processes.

Qualifications and Skills-Telecaller job female

– Experience: 1-3 years of experience in telecalling, customer service, or a related field.
– Communication Skills: Excellent communication skills in Hindi or English, both verbal and written.
– Customer Service: Strong customer service skills with the ability to handle customer inquiries and resolve issues effectively.
– Sales and Lead Generation: Proven experience in generating leads and achieving sales targets.
– Problem Solving: Strong problem-solving skills with the ability to think on your feet and provide solutions to customer issues.
– Product Knowledge: Ability to quickly learn and understand the company’s products and services.
– Teamwork: Ability to work well in a team environment and collaborate with colleagues.
– Computer Skills: Proficiency in using computer systems, including CRM software and MS Office applications.
– Professionalism: Professional attitude and appearance, with a commitment to providing excellent customer service.
– Adaptability: Ability to adapt to changing circumstances and handle pressure effectively.
– Punctuality: Strong sense of punctuality and time management.
– Immediate Availability: Willingness to join the company immediately upon selection.

Application Process-Telecaller job female

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to [email protected] Please include the subject line “Telecaller job female Application” We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com

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