Job Description: Telecaller job for Male and Female

www.makhijaplacement.com

Company Overview-Telecaller job for Male and Female

Telecaller job for Male and Female | Service Company is a leading service provider in the Faridabad region, specializing in offering a wide range of customer-oriented solutions. Located in Sector 12, Faridabad, we have established ourselves as a reliable and trusted company by delivering efficient and professional services to a diverse clientele. We work across various sectors such as customer support, technical assistance, sales, and marketing, ensuring that our customers receive the best possible service experience.

Our mission is to meet and exceed customer expectations, ensuring high levels of satisfaction with each interaction. With an ever-growing demand for quality service, we are expanding our team and are looking for dynamic, enthusiastic, and customer-centric individuals to join us as Telecallers. This is a great opportunity for freshers who are eager to build their career in customer service, sales, or marketing.

Job Summary-Telecaller job for Male and Female

As a Telecaller at Service Company, you will be responsible for handling outbound and inbound calls to customers. Your primary role is to assist customers with their queries, promote company services, and ensure a seamless customer experience. You will need excellent communication skills, patience, and the ability to manage high volumes of calls efficiently.

Since you will often be the first point of contact for customers, you will play a vital role in representing the company and maintaining its reputation for providing excellent customer service. Whether you are handling complaints, answering questions, or promoting services, your goal will be to ensure customers have a positive experience in every interaction.

This role is ideal for freshers looking to get started in the field of customer service, telemarketing, or call center operations. You will receive comprehensive training and have the opportunity to grow and develop your skills in a fast-paced environment.

Key Responsibilities-Telecaller job for Male and Female

1. Handling Inbound and Outbound Calls

– Responding to Customer Inquiries: Answering inbound customer calls to address queries related to products, services, pricing, or complaints. Providing accurate and timely information to ensure customer satisfaction.

– Making Outbound Calls: Reaching out to potential or existing customers via outbound calls. This involves promoting services, offering assistance, and encouraging repeat business.

– Managing Call Volume: Handling a large volume of calls daily, maintaining professionalism, and ensuring each call is handled efficiently.

– Call Follow-ups: Conducting follow-up calls for inquiries or services rendered to ensure customer satisfaction and address any remaining concerns.

2. Promoting Services and Products

– Service Promotion: Promoting the company’s services to potential and existing customers by clearly explaining the benefits and features. This may include upselling or cross-selling services based on the customer’s needs.

– Handling Promotions: Providing information to customers about ongoing promotions, special offers, and discounts that could benefit them.

– Sales Assistance: Assisting in generating leads and converting them into sales through effective communication and persuasive techniques.

3. Customer Relationship Management

– Building Rapport with Customers: Establishing and maintaining positive relationships with customers by providing friendly and efficient service. Ensuring that every customer feels valued and respected.

– Handling Complaints: Listening to customer complaints and resolving their issues in a professional manner. You will be expected to turn a negative customer experience into a positive one.

– Retention Efforts: Engaging with customers to build loyalty and ensure they remain satisfied with the company’s services. You will play a role in customer retention through your interactions.

– Maintaining Customer Data: Recording customer information, inquiries, complaints, and feedback into the company’s CRM (Customer Relationship Management) system. Ensuring that all data is accurate and up to date.

4. Working with Targets

– Meeting Call Targets: Achieving daily, weekly, or monthly call targets as set by management. This includes the number of calls made, answered, and follow-ups conducted.

– Conversion Rate: Improving the rate at which outbound calls lead to sales, repeat business, or customer engagement. Achieving targets related to service promotions and sales conversions.

– Feedback Implementation: Taking customer feedback and using it to improve services. Your performance will partly be measured by how well you can implement constructive feedback.

5. Administrative Support

– Maintaining Call Logs: Keeping accurate and detailed logs of all calls made and received. This helps in tracking performance and ensures follow-up actions are taken where necessary.

– Collaborating with Other Departments: Working closely with the sales, marketing, and customer service teams to ensure that all customer needs are met and that the overall service experience is seamless.

– Handling Documentation: Managing any necessary paperwork or documentation related to calls, including invoicing, confirmations, and service orders.

6. Personal Development and Training

– Participating in Training Programs: As a fresher, you will be required to undergo training sessions to familiarize yourself with company services, products, customer service protocols, and the use of CRM software.

– Improving Communication Skills: Regularly working on improving communication skills, including listening and speaking clearly, to ensure that customer interactions are of the highest standard.

– Learning Company Policies: Understanding the company’s policies and procedures to ensure you provide accurate information to customers.

Skills and Competencies-Telecaller job for Male and Female

1. Communication Skills

– Excellent Verbal Communication: The Telecaller must be able to communicate clearly and effectively over the phone. Strong language skills are essential for understanding customer concerns and providing clear responses.

– Active Listening: You need to be a good listener to understand customer queries and issues, and provide appropriate solutions.

– Polite and Friendly Tone: Your ability to maintain a polite, friendly, and professional tone throughout the conversation will be key to providing excellent customer service.

2. Patience and Empathy

– Patience with Customers: Handling multiple calls daily can be challenging, and customers may sometimes be difficult. A patient attitude helps in managing these situations calmly and efficiently.

– Empathy: Understanding and empathizing with customers’ concerns, especially when they are frustrated or unhappy, is crucial in providing effective support.

3. Persuasion and Problem-Solving

– Sales and Promotion Skills: You should be comfortable with promoting services and products to customers and using persuasive techniques to encourage sales.

– Problem-Solving: Customers often call with problems, and you need to think quickly and find solutions that meet their needs.

4. Time Management and Organization

– Managing Call Volume: The ability to handle a high number of calls while maintaining the quality of service is important. Good time management will help ensure that each call is handled efficiently.

– Organizational Skills: You will need to keep track of customer inquiries, complaints, and follow-up actions. Being organized will help you stay on top of tasks.

5. Technical Skills

– Basic Computer Skills: Familiarity with using basic computer programs, such as Microsoft Word, Excel, and CRM software, is necessary for logging customer data and tracking calls.

– Knowledge of CRM Software: As part of your role, you will be required to use customer relationship management (CRM) software to maintain records and follow up with customers.

Qualifications and Experience-Telecaller job for Male and Female

– Educational Requirement: A high school diploma or equivalent qualification is required. Graduates are also welcome to apply.

– Experience: This position is open to freshers who are eager to build a career in customer service, telemarketing, or sales.

– Language Skills: Fluency in Hindi and English is necessary. Knowledge of additional regional languages is a plus.

 How to Apply-Telecaller job for Male and Female

Interested candidates can submit their resumes and cover letters to [email protected] or apply through the company’s website. We look forward to welcoming motivated individuals to our growing team.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:[email protected]
🌐:-www.Makhijaplacement.com

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