Job Description: Telecaller job in Sector 23

www.makhijaplacement.com

Company Overview-Telecaller job in sector 23 

Telecaller job in sector 23  | Hardware Store is a well-established and reputable hardware store located in Sector 23, Faridabad, Haryana. We have been providing a wide range of hardware products, tools, and building materials to both retail and wholesale customers. Our commitment to quality, customer service, and competitive pricing has made us a trusted name in the hardware industry.

At Hardware Store, we take pride in offering a diverse selection of products, including hand tools, power tools, fasteners, plumbing supplies, electrical components, paints, and more. Our customers include DIY enthusiasts, contractors, builders, and homeowners who rely on us for their hardware needs. We are dedicated to providing excellent customer service and ensuring that our customers find exactly what they need for their projects.

As we continue to expand our business and reach more customers, we are looking for a motivated and customer-oriented Telecaller to join our team. This role is critical to maintaining strong relationships with our customers, driving sales, and ensuring that our customers have a positive experience when interacting with our store.

Job Summary-Telecaller job in sector 23 

The Telecaller at the Hardware Store will be responsible for handling inbound and outbound calls, providing information about our products, services, and promotions, and addressing customer inquiries. The ideal candidate will have 1-2 years of experience in telecalling, customer service, or sales, with a strong understanding of the hardware industry. This position requires excellent communication skills, a customer-first attitude, and the ability to work efficiently in a fast-paced environment.

As a Telecaller, you will play a key role in driving sales by reaching out to potential customers, following up on leads, and converting inquiries into sales. You will also be responsible for maintaining customer records, managing customer feedback, and ensuring that all customer interactions are handled professionally and courteously. This role offers an excellent opportunity for an individual who is passionate about customer service and sales to contribute to the success of our hardware store and grow their career in retail.

Key Responsibilities-Telecaller job in sector 23 

1. Handling Inbound and Outbound Calls:

– Managing Customer Inquiries: The Telecaller will be responsible for handling inbound calls from customers, answering their questions about products, prices, availability, and promotions. This includes providing accurate information and ensuring that customers have a clear understanding of our offerings.

– Making Outbound Calls: You will be responsible for making outbound calls to potential and existing customers to promote products, inform them about special offers, and follow up on previous interactions. This includes reaching out to customers who have shown interest in our products or services and encouraging them to make a purchase.

– Following Up on Leads: The Telecaller will follow up on leads generated through various channels, such as online inquiries, walk-in customers, or referrals. This includes maintaining a lead database, tracking progress, and ensuring that all leads are contacted in a timely manner.

– Maintaining Call Logs: You will be responsible for maintaining detailed logs of all inbound and outbound calls, including the purpose of the call, the outcome, and any follow-up actions required. This includes updating customer records and ensuring that all information is accurately recorded in our CRM system.

2. Promoting Products and Services:

– Promoting New Products: The Telecaller will be responsible for promoting new products and services to customers, highlighting their features, benefits, and any special promotions. This includes staying informed about new arrivals, product updates, and industry trends to provide customers with the most relevant information.

– Upselling and Cross-Selling: You will identify opportunities to upsell and cross-sell products based on customer needs and preferences. This includes recommending complementary products, suggesting higher-value alternatives, and offering bundled deals to increase sales.

– Promoting Special Offers: The Telecaller will inform customers about special offers, discounts, and promotions, encouraging them to take advantage of these deals. This includes creating awareness about seasonal sales, clearance events, and limited-time offers.

– Providing Product Recommendations: You will provide personalized product recommendations based on customers’ needs, preferences, and budget. This includes understanding the features and benefits of various products and matching them with customer requirements.

3. Customer Relationship Management:

– Building and Maintaining Customer Relationships: The Telecaller will build and maintain strong relationships with customers by providing excellent service, addressing their needs, and ensuring their satisfaction. This includes following up with customers after their purchases to ensure they are satisfied with their products and addressing any issues they may have.

– Handling Customer Complaints: You will be responsible for handling customer complaints and resolving issues in a timely and professional manner. This includes listening to customer concerns, investigating the problem, and providing solutions that meet the customer’s needs.

– Managing Customer Feedback: The Telecaller will collect and manage customer feedback, identifying areas for improvement and making recommendations to enhance the customer experience. This includes conducting customer satisfaction surveys, monitoring online reviews, and responding to customer feedback.

– Retaining Customers: You will work to retain customers by providing ongoing support, offering incentives for repeat purchases, and ensuring that customers feel valued and appreciated. This includes implementing customer retention strategies and loyalty programs.

4. Sales and Revenue Generation:

– Driving Sales: The Telecaller will play a key role in driving sales by converting inquiries into orders, upselling and cross-selling products, and closing deals. This includes meeting or exceeding sales targets and contributing to the overall revenue goals of the store.

– Processing Orders: You will be responsible for processing customer orders over the phone, ensuring that all details are accurately recorded, and coordinating with the sales and logistics teams to ensure timely delivery. This includes confirming product availability, processing payments, and providing customers with order updates.

– Managing Sales Records: The Telecaller will maintain accurate records of all sales transactions, including customer details, products purchased, and payment information. This includes updating the CRM system and generating sales reports for management review.

– Achieving Sales Targets: You will be responsible for achieving monthly and quarterly sales targets set by the management. This includes developing and implementing sales strategies, tracking progress, and adjusting tactics as needed to meet targets.

5. Product Knowledge and Training:

– Maintaining Product Knowledge: The Telecaller will be responsible for maintaining up-to-date knowledge of all products and services offered by the store. This includes understanding the features, benefits, and applications of various products and staying informed about new arrivals and industry trends.

– Providing Product Information: You will provide customers with detailed product information, including specifications, usage instructions, and maintenance tips. This includes answering technical questions and providing guidance on product selection based on customer needs.

– Participating in Training Programs: The Telecaller will participate in ongoing training programs to enhance product knowledge, sales skills, and customer service techniques. This includes attending workshops, webinars, and team meetings to stay updated on the latest industry developments.

– Assisting in Staff Training: You may also assist in training new staff members, sharing your product knowledge and customer service expertise to help them succeed in their roles. This includes mentoring new employees and providing feedback on their performance.

6. Communication and Coordination:

– Coordinating with Sales and Logistics Teams: The Telecaller will coordinate with the sales and logistics teams to ensure that customer orders are processed smoothly and delivered on time. This includes communicating customer requirements, confirming product availability, and coordinating delivery schedules.

– Collaborating with Marketing Team: You will collaborate with the marketing team to support promotional campaigns, provide customer feedback, and contribute to the development of marketing materials. This includes sharing insights from customer interactions and suggesting new promotional ideas.

– Communicating with Suppliers: The Telecaller may also communicate with suppliers to obtain product information, check availability, and resolve any issues related to product quality or delivery. This includes maintaining good relationships with suppliers and ensuring that they meet our quality standards.

– Handling Internal Communications: You will handle internal communications related to sales and customer service, ensuring that all team members are informed about customer needs, orders, and any issues that require attention. This includes participating in team meetings and sharing updates with colleagues.

7. Reporting and Analysis:

– Generating Sales Reports: The Telecaller will generate sales reports, tracking key metrics such as call volume, conversion rates, sales revenue, and customer satisfaction. This includes analyzing data to identify trends, opportunities, and areas for improvement.

– Monitoring Performance: You will monitor your own performance against sales targets and KPIs, identifying areas where you can improve and taking proactive steps to enhance your performance. This includes setting personal goals and working towards achieving them.

– Providing Feedback to Management: The Telecaller will provide regular feedback to management on customer needs, market trends, and sales performance. This includes suggesting new products, services, or promotions based on customer feedback and market analysis.

– Contributing to Business Strategy: You will contribute to the development of the store’s business strategy by providing insights from customer interactions and market research. This includes participating in strategic planning sessions and offering ideas for growth and improvement.

8. Customer Service Excellence:

– Delivering Exceptional Customer Service: The Telecaller will be committed to delivering exceptional customer service in every interaction, ensuring that customers feel valued and satisfied with their experience. This includes being courteous, patient, and responsive to customer needs.

– Handling High-Volume Calls: You will handle high-volume calls efficiently, ensuring that each customer receives prompt and attentive service. This includes managing multiple calls simultaneously and prioritizing tasks effectively.

– Maintaining a Positive Attitude: The Telecaller will maintain a positive and professional attitude in all customer

Key Skills and Competencies-Telecaller job in sector 23 

1. Excellent Communication Skills: The Telecaller must have strong verbal communication skills, with the ability to articulate product information clearly and persuasively. This includes active listening, the ability to convey information effectively, and the skill to engage customers in meaningful conversations.

2. Customer Service Orientation: A strong customer service orientation is essential, with a focus on understanding and meeting customer needs. This includes empathy, patience, and the ability to handle a wide range of customer inquiries and concerns.

3. Sales Skills: The Telecaller should have a natural aptitude for sales, with the ability to identify opportunities, upsell and cross-sell products, and close deals. This includes persuasive communication, negotiation skills, and the ability to overcome objections.

4. Product Knowledge: In-depth knowledge of hardware products and their applications is critical. The Telecaller should be able to answer technical questions, provide product recommendations, and understand the specific needs of different customer segments.

5. Organizational Skills: Strong organizational skills are required to manage call logs, customer records, and sales reports effectively. This includes time management, the ability to multitask, and attention to detail.

6. Problem-Solving Skills: The Telecaller should be a proactive problem-solver, with the ability to identify issues, analyze options, and implement effective solutions. This includes handling customer complaints, resolving product-related issues, and finding ways to improve the customer experience.

7. Adaptability: The Telecaller must be adaptable, with the ability to handle a variety of tasks and adjust to changing priorities. This includes staying flexible in a fast-paced environment and being open to learning new skills and techniques.

8. Technology Proficiency: Proficiency in using computer systems, CRM software, and telecommunication tools is essential. The Telecaller should be comfortable navigating digital platforms, managing customer databases, and using technology to enhance efficiency.

9. Team Collaboration: The ability to work effectively as part of a team is important, particularly in coordinating with sales, logistics, and marketing teams. This includes strong interpersonal skills, the ability to communicate clearly with colleagues, and a collaborative approach to problem-solving.

10. Attention to Detail: The Telecaller should have a keen eye for detail, ensuring that all customer information, orders, and records are accurate and complete. This includes double-checking details, following up on tasks, and ensuring that nothing falls through the cracks.

How to Apply-Telecaller job in sector 23 

Interested candidates are invited to submit their resume and a cover letter detailing their experience and why they are the ideal candidate for the Telecaller position at Hardware Store Please send your application to Info@makhijaplacement.com or visit our store in Sector 23, Faridabad, Haryana, to apply in person.

Makhija Placement
☎️:- +91-9136437977, 8920508558
📧:-info@makhijaplacement.com
🌐:-www.Makhijaplacement.com

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